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| What is your application process? |
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At your convenience, a complimentary
consultation will be scheduled to meet with you and your
pets. At this time we will discuss your needs and our services
as well as important routines in your pet's day and any
major/minor health problems your pet may have. Superior
customer service is our goal. |
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| Will I meet the sitter/walker? |
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Yes, you will. The pet sitter/walker will
conduct the initial consultation. |
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| How many dogs do you sit/walk per session? |
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We devote our services to one client at a
time. |
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| How long will you sit/walk my dog? |
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Our daily visit is about 45 minutes long.
We strongly believe that a shorter visit does not provide
us with sufficient amount of time to provide your pets with
bountiful amount of TLC. |
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| Do you offer upgrade options to extend the
walk/sit time? |
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Yes, we are flexible with our schedule and
work
with you to accommodate your needs. |
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| Can I request off-hours sitting/walking session?
Is there an additional fee for this? |
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Yes, we do provide overnight stays. About
80% of our clientele uses our overnight services. |
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| What is your cancellation policy? |
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We kindly ask that if cancellation is necessary,
you provide us with a 48 hour cancellation notice. |
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| What do you do when my sitter/walker is not
available to walk my dog? |
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We have on-call pet sitters who would take
over the responsibility and would contact you immediately
to provide you with their information and credentials. |
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| What do you do in case of emergency? |
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In case, of emergency your pet would be rushed
to nearest emergency clinic and you will be notified immediately. |
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| Do you have a vet on call? |
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Yes, we do. However, we discuss with you
what vet you would like us to contact if needed. |
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| Have you ever had any incidents with your
clients, such as property damage? |
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No, we have never had any incidents with
our clients. |
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| Do you provide other services, such as watering
plants and bringing in mail? |
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Yes, we do provide other services such as:
Bring in newspapers and mail
Put out trash
Water plants
Shop for groceries
And anything else to make sure all your worries are left
to us while you are away :-) |
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