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| What is your application process? |
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Applicants fill out 2-page questionnaire
worded to determine degree of their love of animals and
level of dog savvy when involved in numerous hypothetical
scenarios. When completed application is received, business/personal
references are called; background check is obtained. Owner
conducts personal interview to ascertain applicant's level
of responsibility; possession of reliable transportation
and commitment to mutually convenient pet visit schedule. |
|
| Will I meet the sitter/walker? |
|
Yes, the owner and the assigned sitter come
to new client's home for 45-60 minutes so pup can bond with
someone new; we can determine pup's needs/routines/vet info;
secure client's travel itinerary and secure house keys. |
|
| How many dogs do you sit/walk per session? |
|
If pups walk comfortably together, maximum
at the same time is 2. If not, pups can be walked individually.
If pups are not walked but use their own fenced back yard,
there is no limit. |
|
| How long will you sit/walk my dog? |
|
We offer 12 to 24 hour overnight/next day
care service. We will take pups out for a break as often
as their owners request us to. |
|
| Do you offer upgrade options to extend the
walk/sit time? |
|
Standard overnight service is 12 hours. Assignments
can be lengthened if client requests. |
|
| Can I request off-hours sitting/walking session?
Is there an additional fee for this? |
|
Additional hours over 12 hours can be requested.
Standard overnight is 12 hours at $55. Additional hours
are available at $5.00 each. All day (24 hours) is $100. |
|
| What is your cancellation policy? |
|
No cancellation fee is charged if we receive
notice 10 days before date of the lst overnight. If less
than a 10-day notice is given, a $50 cancellation charge
is due. |
|
| What do you do when my sitter/walker is not
available to walk my dog? |
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A qualified back-up sitter will be assigned. |
|
| What do you do in case of emergency? |
|
Assess nature of emergency; contact client
to advise. If immediate health risk, we'd take pup to their
vet. If vet is closed, pup would be taken to nearest emergency
animal clinic. |
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| Do you have a vet on call? |
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Yes, mobile vet. |
|
| Have you ever had any incidents with your
clients, such as property damage? |
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None in 8 years since being in pet sitting
industry. |
|
| Do you provide other services, such as watering
plants and bringing in mail? |
|
Yes, we do. In addition, we put out trash
cans for pick up/bring back in when empty. |
|
Discount For Setia Dogs Users: $10.00 off 1st overnight –
initial service only
Pet Sitters International