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| What is your application process? |
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We are a
large agency and have a constant stream of applicants.
Approximately 6 out of every 100 applicants make the grade
to become one of our staff members. They go through a
diligent screening and interview process including company
orientation, customer service classes and, of course,
complete background checks including criminal, credit,
personal reference and previous job performance checks.
All sitters are bonded and our entire staff is AWESOME! |
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| Will I meet the sitter/walker? |
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Yes, your sitter will
call to introduce herself within 24 hours of you making
your reservation. You will meet her shortly after that.
She will come to your home tomeat you and your pets and
to get detailed instructions on how to best care for them.
With your permission, she will come by again, with her
back up sitter, right before you leave town. This will
allow your sitter, to review the care instructions you've
given and for the dogs to get a "fresh scent".
We want her to be greeted as a friend when she returns
and you're not there! |
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| How many dogs do you sit/walk per session? |
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Ideally no more than
two, with a maximum of four, if they are extremely well
behaved. Your dogs will be walked only with their own
"family." They will not be walked with other
client's pets. |
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| How long will you sit/walk my dog? |
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For a half hour. Pets it/dog walks are a
minimum or 30 minutes, but may be scheduled for longer periods
of time, at your discretion. |
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| Do you offer upgrade options to extend the
walk/sit time? |
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Yes, upgrade time may be purchased in 15
minute increments. |
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| Can I request off-hours sitting/walking session?
Is there an additional fee for this? |
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Absolutely! We design your service to fit
your specific needs. There is no additional charge for "off"
hour visits. |
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| What is your cancellation policy? |
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A full refund is service is cancelled 24
hours or more before it is scheduled to start. You may also
choose to "carry" your credit and apply it towards
a future service. |
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| What do you do when my sitter/walker is not
available to walk my dog? |
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Every one of our sitters has a back up sitter
assigned for each pet or house sitting assignment. The backup
sitter is is typically the sitter next closest to you geographically,
after your own sitter. All backup sitters are provided with
the same information as your primary sitter. They have complete
electronic access to all files and information as well.
They are ready to step in a a moments notice, if needed. |
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| What do you do in case of emergency? |
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In the event of an emergency or illness
with your sitter, you can rest assured your pet care continue
uninterupted, without missing a beat. |
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| Do you have a vet on call? |
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Yes, we work with several 24 hour clinics
in all parts of the valley. |
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| Have you ever had any incidents with your
clients, such as property damage? |
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Unfortunately, yes we have. The worst was
a Doberman who chewed through a waterbed mattress and the
sitter walked into a flooded house. We do carry insurance
to protect both you and us against property damage. |
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| Do you provide other services, such as watering
plants and bringing in mail? |
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Yes, we do! And it is all included in the
basic fee for the 1/2 hour visit. With Prestige Pet, you
will never be charged 50 cents to water a plant, 25 cents
to bring in the newspaper or $1.75 extra per visit for that
cat that hides under the bed! |
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Discount For Setia Dogs Users: A "$25.00 Off" coupon
for any service of 7 or more consecutive days
Better Business Bureau